Given escalating demands and complexities within public services, the public sector faces significant challenges in meeting the evolving needs of citizens while managing limited resources. To address these challenges, there is a growing recognition of the importance of involving citizens in the co-creation of public services and policy-making processes. Digitalization offers a pathway to enable such co-creation, and the use of AI technologies has the potential to transform public services by improving their efficiency, quality, inclusivity and ethics. However, simply providing digital tools is not sufficient to ensure effective co-creation. It requires a deeper analysis and understanding of citizens' needs, as well as the development of cross-cutting competencies among public sector professionals. Current Master's programs often lack the interdisciplinary approach needed to equip graduates with the skills necessary for developing effective and sustainable co-creation in the digital age. In response to these challenges, the project aims to design an innovative, transnational and interdisciplinary Master's program that provides students with the knowledge and skills needed to facilitate evidence-based co-creation of public services using AI technologies. By addressing these gaps in education, we aim to enrich the future labour market with professionals capable of driving sustainable innovation and digital transformation in the public sector.
Given escalating demands and complexities within public services, the public sector faces significant challenges in meeting the evolving needs of citizens while managing limited resources. To address these challenges, there is a growing recognition of the importance of involving citizens in the co-creation of public services and policy-making processes. Digitalization offers a pathway to enable such co-creation, and the use of AI technologies has the potential to transform public services by improving their efficiency, quality, inclusivity and ethics. However, simply providing digital tools is not sufficient to ensure effective co-creation. It requires a deeper analysis and understanding of citizens' needs, as well as the development of cross-cutting competencies among public sector professionals. Current Master's programs often lack the interdisciplinary approach needed to equip graduates with the skills necessary for developing effective and sustainable co-creation in the digital age. In response to these challenges, the project aims to design an innovative, transnational and interdisciplinary Master's program that provides students with the knowledge and skills needed to facilitate evidence-based co-creation of public services using AI technologies. By addressing these gaps in education, we aim to enrich the future labour market with professionals capable of driving sustainable innovation and digital transformation in the public sector.