In order to meet the educational needs of our students, the project sat as specific objectives: -to form competences of personalized relation with the customers in a different working environment, respectingeveryone’s unicity -to improve problem solving competences -to form competences in correlating specific customers’ requests with the existing offer of products and services -to improve the competences to communicate in a foreign language (English/Portuguese) -to develop skills of empathy, active listening and flexibility at work and in day to day life.
CTMB initiated the project with the theme “Personalized customer service- the key competence in the 21 century” to improve the quality of initial professional training, with a 10th grade students training internshipat professional economic agents with relevant experience in the field, from the host country and the alignment of students' practical training with the current requirements of the European labor market, thus reducing "Insufficient involvement of students from the technological profile in assuming their own learning process, in evaluating progress on who realizes it", a weak point in the PAS but also of the "lack of the abilities in dealing with clients" highlighted by the economic agents with whom CTMB collaborates. The project targeted 30 high school students, divided into two groups, 10th grade, the field of basic tourism and food training (technician in tourism and technician in gastronomy) their need to increase their competitiveness on the national and European labor market being a real necessity, the field of tourism presupposing a permanent, personalized interaction with tourists of different nationalities and cultures, the students having to possess both professional, but also communication, linguistic and intercultural skills