“Xenophobic populism and racist hate speech continued to make their mark on the contemporary political climate in Europe in 2018”, stated the European Commission against Racism and Intolerance in June 2019. Their report added a warning against the threat of “us vs. them” approach in political and public discourse. The European Parliament Report on the implementation of the EU Youth Policy 2018 stated that “Young Europeans are the first victims of the lack of investment in education and culture, the unemployment, cuts in social services. As a consequence, most of them are afraid of the future and feel sacrificed for economic interests. The numbers speak for themselves. Today, almost one out of three young persons between 18 and 24 years old is at risk of poverty or social exclusion in the European Union.” The social exclusion that these youth may face results in a lack of confidence and being unemployed. Especially youth that face challenges in their personal situation, e.g. geographical, educational or financial challenges, experience this. These two trends combined asked for a strong answer. International Voluntary Service (IVS) is a method to facilitate intercultural understanding, counteract hate speech and provide young people with a non-formal way to develop themselves, increase their confidence and improve their position in the job market. IVS camps bring together approx. 15 young people from various countries for a 2-3 week collaboration on each local volunteering project. The youth participating worked together in an international team and they developed various skills and attitudes: cross-cultural communication and appreciation/understanding for cultural differences on the one hand; self-development, increased self-confidence, teamwork, communication and problem solving skills and many more on the other hand. Only if... the youth workers coordinating these IVS camps and projects are well equipped to facilitate both learning processes. That is what all partners in this project underlined. This is also due to a lack of resources to do this well. Therefore, we organised “EYou.net” for IVS organisations to develop an action plan to facilitate current educational needs for young people’s competences in intercultural communication and personal development through IVS. To provide these youth workers with the necessary competences, we had the following objectives of EYou.net: 1. Analyse and update the existing tools used by IVS organisations to assess members’ educational needs to facilitate intercultural communication and personal development of young people through IVS; 2. Apply the assessment to map current needs of IVS organisations; 3. Translate the current needs into a relevant structure and criteria for a Pool of Trainers for the IVS organisations; 4. Develop projects to be implemented by 2024 to meet the needs of the IVS organisations; 5. Define a strategy to empower the Pool of Trainers to implement the projects defined.