By implementing this project, Manage through ChangE+, we wanted to equip youth workers with conflict mediation skills, partner organisations with at least one youth worker both capable and willing to assume a leadership role in the NGO and for the community youth models of how conflicts can be de-escalated, promoting the acceptance of multiple opinions and the existence of different needs. We planed on equipping our 29 participants that came from the 9 partners with the following: - knowledge about the use of non-formal education principles in conflict mediation activities for youth; - multiple chances to develop and apply mediation related skills in different contexts; - raising awareness about the role of a youth worker in mediating conflicts in the local community and the ways in which implementing activities on this topic can lead to the youth worker's personal growth and increases in the quality of activities for beneficiaries and as a result increases in their well-being. As a backbone of this project we used the 8 key competences proposed by the EU and used in the YouthPass. We chose this instrument because these competences are well-grounded in the personal and professional reality of youth worker’s daily lives. Mostly, we planed to work on competences such as: 1. Multilingual competence – we believe that for a conflict to be mediated successfully, a youth worker needs to be aware of the parties’ beliefs, needs, emotions and what they value. As a result, it is crucial to equip youth workers with knowledge about themselves, what vulnerabilities (unmet needs) they have that could contribute to starting or escalating a conflict. Moreover, beside knowledge, in this project youth workers will hone several mediation-related skills, such as starting a discussion going between the parties that are in conflict, to maintain a line of dialogue. We plan also to encourage youth workers to have an attitude of appreciation and curiosity towards the multitude of cultures and their linguistic expression 2. Learning to learn – Because conflict mediation requires working with people, youth workers need to keep on learning new things, reflect on both how they mediated previous conflicts (in their personal and professional life), what intense emotions emerged and how this influenced their performance. This is even more important in the context of constant emerging new channels of communication or global crises (ethnic, economic, health related). Because the youth worker is in the middle of the conflict, s/he will need to learn how to regulate emotions and be resilient in face of adversity. Another aspect of learning to learn is using past solutions and outcomes in order to come out with better and sustainable agreements between the conflict sides, integrating them in the process and showing understanding and empathy. 3.Citizenship competences – By getting involved in mediating conflicts in their community, participants will develop more self-esteem and trust in their ability to assume a leadership role, as youth workers, and help in promoting functional strategies in the general public. As a result, participants will create social change, step by step, with every conflict mediated and will increase youth's sense of well-being. Moreover, we expect that in time, some of our participants will contribute also to improvement in public administration, creating processes that will prevent ethnic conflicts from happening, by facilitating mutual benefits for cooperation and integration. 4. The entrepreneurship competence requires youth to see themselves as leaders capable of improving the life of other people. As said above, by becoming mediators, youth workers will feel more comfortable in the role of a leader, the one that listens to others and integrates their input in order to come up with new ideas and approaches to present problems. As a result of mediating conflicts, youth workers will improve their critical thinking, awareness of the problem’s context (what people are involved, what background and needs they have and more) and the ability to empower people to be proactive and open to discussion.