We met all our objectives of our project: 1.Broaden the intercultural awareness of hospitality staff; 2.Establish a more creative and collaborative working environment in hospitality; 3.Increase the competitiveness of the hospitality sector in Europe; 4.Foster an inclusive and equitable workplace culture; 5.Introduce an educational model which aligns with the realities of the hospitality sector; and where possible, include VET tutors and students; 6.Offer localised and contextualised educational content; 7.Prepare hotel staff’s intercultural and linguistic capacity of the upcoming tourist markets of Russia and China; 8.Improve the cultural experience of guests; 9.Help build interpersonal connections and facilitate the interpersonal processes in a multicultural workforce. Please note: all relevant evaluation of our material (online modules and app) have been uploaded onto the shared drive by the NA.
Based on the views from the target groups and our results of the pre-application needs analysis there is a necessity for staff to be more competitive on the market by being better trained (and the online products of this project will facilitate their training) is more important than ever. Businesses in the Hospitality sector needs every help they can get in order to stay competitive. Using our material (online training modules and app) will support them in achieving this goal. This project assessed the intercultural competences of the hospitality managers and employees, and created a training methodology using critical intercultural incidents derived from the everyday work engagement. These incidents were used to create three prototypes for each of the following hotel departments: Front Desk, Food and Beverage, Housekeeping and Management. The prototypes included localised and contextualised content in order to fit to the realities of each partner country and making use of the European dimension of this partnership. Animated dialogues and 360 degrees photos were created in order to make the delivery of intercultural education more effective.