The project wanted to primarily contribute to the ability of public services to become more inclusive and effective, especially during challenging times such as the COVID-19 pandemic through the development of a specific training offer aimed at managers of Public Administrations focused on Diversity Management (DM) and to equip PA managers with the necessary tools to manage and mediate conflicts, promote social cohesion, and foster equality within increasingly diverse societies. Specifically, the project wanted to develop transversal skills in conflict management and mediation, using a flexible blended learning approach that accommodates diverse schedules and maximizes accessibility and impact across roles and institutions. InPluSERV also aims to promote the creation of networks between public administrations and VET training providers, thus encouraging their ability to work transnationally, as well as share ideas and methodologies. In this sense, the Project makes explicit reference to the European system for the recognition of professional training
There is a substantial gap in the activation of diversity policies, especially with reference to the management of diversity (DM) within the internal organization of work, with patchy situations in Europe and above all with a lack of indicators at the level of real impact. The DM implies a strong commitment on the part of those who have roles of decision and management of organizational processes and is not a simple process free from resistance and missteps. The internal work environment, starting with the managers, must in fact have the necessary skills in listening, reading needs, communicating as well as managing and negotiating conflicts which, in the first phase of enhancing diversity, will tend to increase. In addition, the interventions must be placed within the specific organizational and territorial reality. To do this, very significant skills in reading organizational contexts and of a relational and communicative nature are required. As well as the ability to manage participatory and shared processes. This gap has been partly filled with InPluServ.