By implementing the project we want to provide beneficiaries with a constantly updated container in which to find all the necessary information to access the services. Organized into sections, the database offers a collection of the main services present in the area with detailed information regarding the organization, objectives, and access methods. The database is also a tool of fundamental importance for the operators of the associations they deal with people in difficulty and at risk of social exclusion. The construction and design of the database enabled the project partners to exchange and explore the needs of individual contexts while at a territorial level, they have led to the strengthening and implementation of network ties and cooperation in the different contexts involved. The project will be further implemented beyond the expected deadline through the signing of local agreements (some already in place, others in the process of subscription) which will involve associations, cooperatives, NGOs, and public bodies to organize the functions of the database in such a way that increasingly respond to the needs of operators and final beneficiaries.
The need for this project arises from the experience lived by non-profit organizations and operators during the closures of the pandemic period, in particular from the consequences generated by the acceleration of digitalisation for citizens of the most vulnerable groups. Digital illiteracy, the lack of tools and skills have increased the risk of social exclusion for many individuals and families across Europe. These are people with cross-sectional characteristics by origin, gender, age and level of study. The partnership organizations intercept, to varying degrees and in different ways, citizens at risk of social exclusion for cultural, social, economic and finally digital reasons. The project aimed to provide tools and responses to citizens and social workers to promote digital access to services and opportunities, implementing citizenship skills digital of direct beneficiaries and indirect beneficiaries. In fact, the need has emerged to organize information in order to make it more usable and to work to accompany the activation of an educational process aimed at becoming familiar with digital tools.