WELCOME project aimed to enhance vocational training in the hospitality sector by developing an innovative 3D learning platform. The key objectives were to: Improve Training Quality: Provide realistic, interactive, and immersive learning experiences for hotel receptionists through 3D simulations. Enhance Customer Service Skills: Develop effective communication, problem-solving, and emotional intelligence in handling guest interactions. Increase Accessibility & Flexibility: Enable anytime, anywhere training through a web-based platform, making learning more inclusive and adaptable. Support Assessment & Certification: Offer a structured assessment tool where trainers can evaluate trainees' skills through real-time role-playing and feedback. Foster Innovation in VET Education: Introduce game-based learning to enhance engagement, motivation, and knowledge retention. Ensure Sustainability & Transferability: Provide authoring tools to allow educators and businesses to adapt and expand the training content to different languages and scenarios. By achieving these goals, the project contributed to modernizing vocational education, aligning training with industry needs, and boosting employability in the hospitality sector.
The WELCOME project was initiated to address the growing need for high-quality, innovative vocational training in the hospitality sector, particularly for hotel receptionists. The hospitality industry requires employees with strong communication skills, cultural awareness, and the ability to handle diverse customer interactions professionally. However, traditional training methods often lack interactivity and real-world application, making it difficult for learners to develop practical skills effectively. To overcome these challenges, the project aimed to develop a 3D interactive training and assessment platform that simulates real-life reception desk scenarios. This solution enhances learning by providing immersive, hands-on experiences that improve decision-making, communication, and emotional intelligence in customer interactions. Additionally, the project sought to provide VET providers, hospitality businesses, and educators with a modern digital tool to train receptionists efficiently, anytime and anywhere. This approach ensures better workforce readiness, higher employability, and continuous professional development.