The pandemic affected everyone, everywhere. But it threatened some more than others: young refugees, migrant workers, and those with poor access to health care, education, housing, and work were especially susceptible as the crisis deepened inequalities, exclusion, and discrimination and compromised social inclusion efforts. On the other hand, we noticed a great surge in youth digital participation as many started going to online spaces and platforms for education, entertainment, interaction, and civic activism. Opportunities were bigger than ever. But so too were the risks and dilemmas that came with it (e.g. online safety and protection, the prevalence of disinformation, harmful websites, etc.). With the loss of much face-to-face communication, periodic gatherings, and constant contact with our young people, youth work seemed to be in limbo. Times were swiftly changing at the moment. However, our belief that youth workers were absolute heroes would never change. This context gave birth to our 10-day international training course "Facilitating Social Inclusion through Digitalization of Youth Work" which took place in Yerevan, Armenia from 19-28 August 2023. The project brought together 31 youth workers and youth leaders from 4 countries (Denmark, Armenia, Georgia, and Italy). MAIN AIM OF THE PROJECT: The main aim of this training course was to equip and empower youth workers and youth leaders to use digital youth work to create online platforms for intercultural dialogue and support inclusion of migrants and refugees. OBJECTIVES AND TARGETS: The project had 3 objectives and 12 targets: >>Objective #1: Prepared youth workers to become agents for Social Inclusion: - Enhanced competencies and increased knowledge related to work on diversity, intercultural learning, and intercultural dialogue. - Explored cultural differences between different European countries and to what extent this impacted the inclusion/exclusion of migrants and refugees in different societies; - Developed tools, activities, and sustainable strategies to unlock the potential of young people as actors of inclusion and change on a local level. - Shared good practices related to youth work, inclusion, and active participation. >>Objective #2: Prepared youth workers for digital youth work: - Mapped, analyzed, and shared good practices in online youth work that can be transferred and adopted across Europe. - Enhanced digital skills of youth workers and the uptake of Information and communications technology (ICT) practices of organizations engaging in youth work. - Learned how to safeguard online - Learned to use digital tools and activities “e-tivities” (e.g. forums, assignments, games, etc.) - Learned to engage social media, online groups, and digital storytelling. >>Objective #3: Engaged and transformed the online realm: - Established online intercultural learning and social inclusion platforms. - Created a web-based toolbox (web page) capturing best practices, tools, and methodologies of online youth work supporting social inclusion. - Acknowledged the Erasmus+ Programme as a tool for intercultural learning, digital youth work, and inclusion. The training course was facilitated by experienced trainers in social inclusion and digital youth work, using methods of non-formal education. It included input sessions, experience-exchange sessions, reflection groups, and discussions. The working methods were interactive and diverse to ensure a balance between offline and online, theory and practice, and between information and application. Trainers aimed to use the resource of the participants as much as possible. Participants were encouraged to share their knowledge, ideas, and questions related to the topic. Taking into account the diversity of the participants in terms of culture and working experience, the methods provided effective group communication and allowed all participants to fulfill their expectations and needs through a progressive and valuable intercultural learning experience. This training had a strong focus on results and concrete use of learning products. Participants were supported and guided as they developed the web-based toolbox and initiated online intercultural learning and social inclusion platforms.