We wanted participants to acquire, in the chosen courses, tools to improve their well-being in the work field. This to enable them to face the workdays with more serenity and be more efficient and empathetic toward users. As a second goal, having as a corporate mission also the continuous updating of all staff, we wanted to treasure the techniques acquired in order to be able to transfer them to other employees not involved in this project so as to realize a multiplier effect and expand the benefits of the results achieved. Another goal was to improve the language skills of the learners as fundamental is the acquisition of skills that aim to improve the 360-degree approach to the patient. Approaching a person in the correct way is fundamental in any relationship of work but it is even more important in a context as delicate as health care. Having physicians, nurses, technical and administrative staff capable of relating with effectiveness/efficiency with foreign people it is crucial for managing situations of stress and an overall improvement in public health. Attending courses abroad also facilitates understanding of other cultures, socialization and partnership building.
Working in a Public Health Organisation is a responsibility in that we have to take care of the health of the population and, first and above all, the health of health care workers. Occupational stress and burnout are a global epidemic that can cause serious adverse effects on workers' physical and emotional health. Health care workers who work in hospitals are particularly at risk because of the inherent characteristics of their work. The pandemic has exacerbated the global crisis of stress and burnout among health care workers. Supporting mental health is a key part of the public health response. Great part of the stress comes from the fact that health operators must support also foreign patients and don't know other languages besides Italian. That is why great part of the training has been carried out to learn about soft skills and English language in order to combat against stress using badly English language