Kulpa on the move -project had four objectives: to develop personnel skills with multiculturalism when working with customer groups. The other was development of the organization's common service models together in cooperation. The third was participation and inclusion of the city's residents experiences and their confirmation.The fourth one was digital learning of personnel as well as the ability to identify and utilize other technical innovations and to to use it for the benefit of resident.
The challenge of culture and library services was organizational reform implemented on January 2023 (Cultural and library services were combined) New forms of cooperation were sought so customers could be served as multifaceted as possible. It was important to develop the already existing special skills of professionals in the service area, and find ways to work collaboratively with shared goals (such as multicultural customers, new service models, digital literacy, inclusion and participation).