The project aimed to create a training model for professionals working with former prisoners, combining Rollnick and Miller’s Motivational Interviewing with coaching techniques. Its goal was to strengthen professional competencies and improve the effectiveness of work with marginalized individuals, particularly those leaving correctional facilities. The model includes a comprehensive training program and materials, available both in person and online. Research conducted in three partner countries helped identify the key needs of professionals in verbal and non-verbal communication. As part of the project, six trainers-multipliers per country (18 person) were prepared to train further specialists working with former inmates. Additionally, during the testing phase in the partner countries, 45 specialists participated in training based on the developed model.
The project addressed the problem of ineffective interaction between former inmates and employees of institutions and organizations supporting their reintegration. Insufficient knowledge and communication skills on both sides often lead to reliance on negative stereotypes, reinforcing prejudice and hindering effective cooperation. As a result, social and professional reintegration processes become less effective. The initiative aimed to improve the competencies of institutional employees by providing them with practical knowledge and skills in effective communication. This was expected to increase job satisfaction, reduce anxiety related to working with former inmates, and promote more constructive and empathetic interactions. For former inmates, the project’s impact was and stronger motivation for socially responsible behavior and active participation in the labor market. Existing training programs for employees were often limited to lecture-based formats, which proved insufficient for developing practical interpersonal skills. The project therefore emphasized the need for workshop-based training, allowing for experiential learning and lasting behavioral change, ultimately contributing to more effective reintegration outcomes.