Improve the competences and confidence of practitioners and trainers who interact with migrants and refugees in daily settings. 2) Strengthen intercultural practice by providing practical methods—trauma-aware communication, bias reduction, de-escalation scripts, and plain-language guidance. 3) Create a coherent, easy-to-reuse sensitization toolkit and a training curriculum that organisations can adapt to their sector and country. 4) Build a small network of multipliers able to deliver quality sessions after the project (Training-of-Trainers). 5) Increase informed awareness among stakeholders and the wider public about why sensitization complements housing, employment and language support, and how the EU fosters cooperation and knowledge sharing on inclusion.
Across Slovakia, Austria and Martinique, organisations working with migrants and refugees reported recurring day-to-day barriers: communication misunderstandings, low awareness of rights and procedures, limited coordination between services, and burnout among frontline staff. While housing, jobs and language courses are essential, many problems arise in the “everyday interactions” where people meet systems—schools, social services, health care, NGOs and employers. The consortium applied to address this practical gap. We needed a shared, evidence-based approach to sensitization: concrete methods that help professionals recognise bias, communicate with care, de-escalate tensions and guide people through services in plain language. The project aimed to turn what works on the ground into simple tools that any trainer or organisation can use, while strengthening cooperation between partners and local stakeholders and highlighting the EU’s role in supporting inclusive communities.